Privacy Policy

Privacy Policy 

Effective Date: [22/02/2025] 

Last Updated: [22/02/2025]  

1. Introduction 

This Privacy Policy (“Policy”) outlines how we collect, processes, uses, stores, shares, and protects personal data provided by users, customers, website visitors, and any other individuals who interact with our services, websites, or platforms. By accessing, browsing, using, or submitting information through our digital properties, lead forms, or via third-party services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any of the provisions set forth in this Policy, you should discontinue the use of our services immediately.  

2. Scope of This Policy 

This Privacy Policy applies to:  

Data collected directly from individuals through lead generation forms, call center interactions, survey participation, and customer inquiries.  

Data collected indirectly through third-party advertising partners, data providers, marketing affiliates, and publicly available sources.  

Data collected automatically via cookies, tracking pixels, log files, analytics tools, and behavioral tracking technologies used on our websites, landing pages, and email communications.  

Data shared with and received from third parties including but not limited to energy providers, telecom service providers, marketing platforms, and business intelligence firms. 

This Policy does not apply to third-party websites, services, or companies that are linked to our services but are not controlled by us. We are not responsible for the data practices of such third-party entities.  

3. Data We Collect 

We may collect, store, and process different categories of personal data depending on how you engage with our services. The types of personal data collected may include, but are not limited to:  

3.1. Identity & Contact Data 

First name, middle name, last name.  

postal code.  

Email address, phone number (mobile and/or landline).  

3.2. Energy & Property Data 

Current energy supplier and tariff details.  

Gas and electricity consumption estimates.  

Property type, number of occupants, and energy efficiency details.  

Meter readings and smart meter installation preferences. 

3.4. Marketing & Communication Preferences 

Consent status for email, SMS, phone calls, and postal marketing.  

Preference history regarding promotional offers and partner communications.  

Records of opt-in and opt-out requests. 

3.5. Technical & Behavioral Data 

Website interaction data, including page views, clicks, form submissions.  

IP address, browser type, operating system, and session identifiers.  

Cookies, tracking pixels, and log files to analyze user engagement. 

4. Purpose of Data Collection & Processing 

We collect and process personal data for multiple purposes, including but not limited to:  

Service Delivery: To provide energy and telecom quotes, conduct price comparisons, and facilitate service switching.  

Marketing & Advertising: To deliver personalized offers, conduct retargeting campaigns, and send promotional materials.  

Customer Support: To respond to inquiries, complaints, or service requests.  

Regulatory Compliance: To meet legal obligations, enforce agreements, and prevent fraudulent activities.  

Analytics & Performance Monitoring: To track user engagement, measure campaign effectiveness, and optimize service offerings. 

5. Legal Basis for Data Processing 

Under the UK General Data Protection Regulation (GDPR), we process personal data based on the following legal justifications:  

Consent (Article 6(1)(a)): You have given explicit permission for us to process your data for specified purposes.  

Legitimate Interests (Article 6(1)(f)): Data processing is necessary for business operations, provided it does not override individual rights.  

Contractual Obligation (Article 6(1)(b)): Processing is required to fulfill contractual services, such as providing energy quotes.  

Legal Compliance (Article 6(1)(c)): We must retain and process certain data to comply with legal obligations and regulatory requirements. 

6. Data Sharing & Third-Party Disclosures 

We may share your personal data with:  

Energy and telecom providers for contract comparison, promotional offers, and switching facilitation.  

Marketing affiliates and lead generation partners to extend service offerings and improve data insights.  

Regulatory authorities and law enforcement agencies where legally required.  

IT service providers, payment processors, and hosting platforms that enable service delivery. 

Data is shared under strict contractual agreements that enforce GDPR compliance, confidentiality, and security measures.  

7. Data Retention Policy 

We retain personal data based on its purpose and applicable legal obligations:  

Marketing Data: Stored for up to 12 months unless consent is withdrawn earlier.  

Customer Transaction Records: Retained for up to 6 years for compliance and auditing.  

Technical and Behavioral Data: Stored for up to 24 months for analytical purposes. 

8. Security Measures 

We implement industry-standard security protocols, including but not limited to:  

Data encryption to protect personal information from unauthorized access.  

Access control mechanisms to restrict internal access to sensitive data.  

Regular system audits to detect and mitigate potential security risks. 

9. Your Rights Under GDPR 

As a data subject, you have the following rights:  

Right to Access: Request a copy of the data we hold about you.  

Right to Rectification: Request corrections to inaccurate or incomplete data.  

Right to Erasure: Request deletion of personal data where applicable.  

Right to Restrict Processing: Limit how your data is processed.  

Right to Object: Opt out of direct marketing or automated decision-making. 

To exercise your rights, submit a request to info@SaveOnEnergyNow.co.uk along with proof of identity.  

10. Cookie & Tracking Policy 

We use cookies, tracking pixels, and similar technologies to:  

Analyze site traffic and improve website performance.  

Deliver personalized advertisements based on user interests.  

Retarget users across partner networks. 

Users can manage cookie preferences via their browser settings.  

11. Changes to This Policy 

We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected in the “Last Updated” date at the top of this page. Continued use of our services constitutes acceptance of any modifications.  

5. Sharing of Personal Data with Third Parties
 

In order to provide the requested energy switching or comparison service, your data may be securely shared with selected third-party service providers. These may include licensed energy brokers, call centres, or switching platforms. Data is only shared with trusted partners and strictly for the purpose of delivering the service you have consented to. No personal information is sold or transferred for unrelated marketing purposes.

6. Your Rights Under UK GDPR

You have the right to request access to the personal data held about you, to ask for it to be corrected, updated, or deleted. You may also withdraw your consent to the use of your data at any time, without affecting the lawfulness of prior processing. To make any such requests, please contact us using the information provided below.

7. Contact Information

If you have questions or concerns about how your personal data is handled, or if you wish to exercise your data rights, please contact:

Email: info@saveonenergynow.co.uk